Enabling Digital Payments During COVID-19

Join this webinar to learn more about how MFIs can create and implement a digital payments strategy.

Effectively operationalizing digital payments is particularly important as the COVID-19 pandemic continues to keep staff and clients in lockdown.

The first half of this webinar will provide guidelines for MFIs to develop their digital payments strategies in an effective manner. It will focus on better understanding the ecosystem of digital payments, as well as the importance of taking a customer-centric approach. It will also discuss key issues that should be considered, such as how to train staff.  

The second half of the webinar will outline key decision factors for operationalizing digital payments. This section will detail steps involved in enabling digital disbursements and collections, such as change management and product development. It will also provide case studies of digital payments innovations by financial service providers.