DFS Standards Working Group Meeting on Complaints Mechanism and Fair & Respectful Treatment of Clients

Join SPTF and CERISE for the next Responsible DFS Standards Working Group!

This is a working meeting, where the participants will review, debate, and revise the preliminary ideas for management practices to help financial service providers mitigate the risks related to complaints mechanisms and fair and respectful treatment of clients.

Please review pages five - six and page 10 of the draft DFS standards published in advance of the meeting.