Customer Centricity for Financial Inclusion - Why It Matters
This webinar is about providing solutions based on a deep understanding of customer needs, preferences, and behaviors. omer-centricity approach takes the idea of financial inclusion one step further and requires more than just good intentions to be effective. It can often involve a complete overhaul in a service providers operations and behaviors.
The journey to customer-focused products and services is vital as it can add value to the lives of the world’s most vulnerable by helping them meet daily needs, achieve personal and business goals, and build resistance against market shocks. The presenters of the event include:
- Tanaya Kilara - Member of the Customer Centricity team, Consultative Group to Assist the Poor (CGAP);
- Monique Cohen - Founder and President of Microfinance Opportunities.
Time - 6.30 PM to 8.00 PM IST - Show in My Time Zone