Credit Operations in Crisis Times: New and Not So Normal | EaSI Technical Assistance Webinar

With the ongoing COVID-19 pandemic, the “new normal,” is affecting business operations across virtually all industries in the world, causing high levels of insecurity and lack of predictability. In the near future, similar consequences are to be expected from the accelerating climate change.

In times of crisis such as these, statistical models - such as credit scores – and traditional methods of loan evaluation and risk management reach their limits. Analysis of past behaviors in "normal environments" only provides partial indications of what can be expected in a new reality. Hence the dire need for adjustment of operations in financial institutions, including MFIs, to ensure a successful performance.

This EaSI Technical Assistance webinar will focus on identifying basic principles of MSME finance credit analysis in crisis environments and how to make them operational in a systematic and consistent manner. In addition to process design, this session will also cover the inclusion of alternative scoring methodologies, the digitalization of processes, innovative communication, and distribution channels.