Displaying 71 - 80 of 233
Opportunity Bank Serbia: Implementing a Strategic Plan for SPM
Case study on the role of governance in avoiding mission drift
AMFIU: Supporting Improved Compliance with the Universal Standards in Uganda
How the national microfinance association helped its members define and monitor their social goals
Muktinath Bikas Bank Group Training Manual: Supporting Informed Client Decisions
Social performance management case study on Nepalese bank's client training manual
MIX Microfinance World - Social Performance Practice in India Development goals
Assessing the social performance of Indian MFIs
Beyond Good Intentions: Measuring Impact Investment and Social Performance in Microfinance
Analyzing the link between the social mission and funding structure of MFIs
Technical Guide: Performance and Social Indicators for Microfinance Institutions
Explanation of the industry’s 18 most commonly used performance indicators
Peoples Bank of Caraga in Philippines Listens to Members: Customer Satisfaction Survey
Lessons on improving the effectiveness of the survey tool in relation to SPM Universal Standards
FINCA Azerbaijan: Transforming Clients’ Complaints into Loyalty for Life
Case study on developing client complaint handling mechanisms
FinDev Azerbaijan: Retaining Key Staff Through a “Pay for Performance” Culture
Case study on a new staff performance appraisal system and salary compensation scheme