Moving towards a customer-centric marketing approach

Presenting a framework for managing cashflows and savings from a single account

How do banks choose between individual and institutional business correspondents?

Examining the role of the post office in financial inclusion

Making branchless banking worthwhile for stakeholders

Examining issues regarding mobile wallets

What are the benefits to banks of offering mobile-money services?

Learning lessons from the adoption of new technology

Exploring regulatory issues in mobile banking

Identifying challenges in offering financial services to the poor