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Changing Change Management: Adapting Internal and External Culture in Times of Digital Transformation
Guidance on the cultural and interpersonal aspects of this process for MFIs
Taming the Strange Beasts: Servicing and the Future of PAYGo
How can PAYGo solar companies expect and prepare for service failures?
Aligning Regulations to Enhance Digital Financial Inclusion in Indonesia
Framework for coordinating between the country's two regulatory bodies for digital finance
Getting It Right: With Mobile for Girls
Mobile offers significant potential to engage people at scale, connecting them to services and solutions that can improve their everyday lives. The rise of mobile banking products, such as Safaricom’s mPesa in Kenya and other digital financial services, show that overcoming specific contextual challenges and responding to the demand of low-income people at scale, requires digitally-led solutions.
Digital Financial Services for Agriculture: Handbook
Tools and frameworks for FSPs to better understand rural customers
A Digital Credit Revolution: Insights from Borrowers in Kenya and Tanzania
What role does digital credit plays in borrowers’ financial portfolios?
A Changing Landscape: What the 2017 Findex Tells Us About Mobile Money, Women’s Financial Inclusion and Savings in Vulnerable Households
Collection of four articles and a summary of key takeaways on the state of financial inclusion