This publication details the key findings and provides a source of global data to benchmark efforts by financial sector authorities to improve the enabling environment for financial inclusion and consumer protection.

This publication decodes the extent and exposure of financial fraud among digital financial services’ customers and offers insights and policy recommendations.

This report details the key findings and provides a source of global data to benchmark efforts by financial sector authorities to improve the enabling environment for financial inclusion and consumer protection.

The fair digital finance index measures the consumer experience of digital financial services and has found that, while stark global differences do exist, consumer protection needs remain unmet across the board.

This research presents some of the key challenges with building accountability and transparency for AI in inclusive finance.

This publication gives an overview of the use cases of AI in inclusive finance and some of the drivers of harmful AI bias towards women.

Atty. Charina B. De Vera-Yap shares how the Philippine Central Bank is using a customer-centric approach to update regulations and better protect Filipino consumers.

Eric Duflos of CGAP discusses recent findings on consumer risks and how to address them.

Consumer risks are increasing with the growth of digital finance. The resources in this FinDev Guide share good practices, solutions and tools to ensure that consumers achieve positive outcomes in their financial journey.  

Dock, an innovator in payments and digital finance infrastructure across Latin America, will provide a range of options to make credit offerings more flexible, clear and understandable for consumers.