Processes and lessons learned in implementing complaint resolution systems

Supervisor’s perspectives on the rationale, design and implementation of regulation

How can we take advantage of the opportunities big data offers while respecting people’s privacy?

How can we help consumers better manage potential digital risks and benefits?

Drawing valuable lessons from the experience of policy makers on integrating financial inclusion

Identifying key fraud risk factors and vulnerabilities to minimize harm

Recommended steps to strengthen the Code structure and process

What factors lead to over-indebtedness, and how can it be prevented?

Findings from interviews with over 1,000 clients of Indian MFIs

Review of the regulatory environment for low-income households in Ghana, Mexico and Peru