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Making Data Work for the Poor
With the rise of digital technologies, the use of personal data by private companies is growing rapidly. But how do we know they will use this data responsibly and in consumers’ best interests?
Risk-Based Customer Due Diligence: Regulatory Approaches
Weighing the pros and cons of risk-based approaches to customer due diligence
A Client Needs-Centred Approach to Financial Inclusion Measurement
Understanding how and why customers use different types of financial services
Handbook on Consumer Protection for Inclusive Finance
A practical resource for regulators and policymakers on consumer financial protection
A Customer Centric Lens for Good Agricultural Practices
Tailoring products and services to the specific needs of smallholder farmers
Did You See My Tweet? Monitoring Financial Consumer Protection via Social Media
A new channel to measure consumer experience and keep providers accountable
Consumer Protection in a Digital Age
The Smart Campaign's new standards and guidance for digital finance mark a profound shift for the sector - from a previous focus on staff behavior towards clients, to the increasing importance of product design and delivery, as well as data protection.
How Analytics Can Help Providers Become More Customer-Centric
This webinar recording shares insights on customer analytics journey in an organization and helps you identify key customer-related questions that can be answered with an analytical approach.
Client Protection in Middle East and North Africa
Regional implications of the Smart Campaign