Displaying 191 - 200 of 910
Paper

Assessment of the Effects and Behavioural Changes of Financial and Non-Financial Services on Youth

Financial diaries study of 280 YouthStart participants in Togo and Ethiopia
Paper

Lost in the Mail: Why Bank Account Access Is Not Translating into Usage

Is it possible that bank accounts are often not the answer to customers' needs?
Paper

Responsible Bundling of Microfinance Services: A Mixed Method Evaluation of the Impact of Timing, Pressure, and Information

Understanding influences and perceptions behind the purchase decision of bundled products
Paper

Struggling To Thrive: How Kenya’s Low-income Families (Try To) Pay for Healthcare

Summary of findings from a study of 298 household incomes, expenditures and financing behaviors
Paper

The Role of Financial Services in Building Household Resilience in Burkina Faso

Understanding how financial services contribute to household resilience and poverty reduction
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National Survey and Segmentation of Smallholder Households in Mozambique: Understanding Their Demand for Financial, Agricultural, and Digital Solutions

Findings from a national survey on smallholder household demographics and their financial habits
Guide / Toolkit

Customer Experience Playbook

A set of tools and roadmaps to build a customer-centric organization
Paper

Understanding How Consumer Risks in Digital Social Payments Can Erode Their Financial Inclusion Potential

Recommendations on how to mitigate the risks for low-income cash transfer recipients
Paper

De Fiado en Fiado: Credit to Bridge Expenses in Mexico Financial Diaries Households

How credit might play a supportive role in the financial lives of low-income households