Approximately 16 million people in Colombia depend on income generated from micro and small enterprises (MSEs). Digital platforms and tools can help them grow, but uptake and use is impeded by diverse challenges.

Drawing on the findings from recently released market studies in Jordan and Uganda, here are the top five recommendations for financial service providers (FSPs) willing to contribute to the financial inclusion of refugees.

Loan officers are in a critical position to influence clients’ experience with an MFI. Yet they are often under intense pressure to meet targets. Here are six steps for improving working conditions for microfinance field staff.

Will fintechs take over microfinance? Can traditional microfinance lenders survive? How? Elisabeth Rhyne of the Center for Financial Inclusion at Accion answers these and other burning questions.

If the microfinance sector is going to survive the pandemic, we need to treat COVID-19 as the fundamental threat to the industry that it likely is. 

Assessing the state of interoperable payment systems in select markets around the world

Steps microfinance institutions can take to navigate the pandemic and prepare for future crises

The aim of this research is to shed light on the potential of digital banks to deepen financial inclusion in a way that improves the lives of low-income customers.

Quick and practical responses to the COVID-19 crisis

How has Latin America and the Caribbean's market changed at the Bottom of the Pyramid (BOP)?