This report digs into the financial inclusion obstacles disenfranchised migrant populations face in three Sub-Saharan Africa, the Middle East and North Africa, and South and Southeast Asia.

This paper details the existing ecosystem of providing social protection services, including contributory insurance and pensions for the migrant communities.

This reading deck summarizes lessons from a pilot exercise that involved the Financial Sector Conduct Authority (FSCA) and five FSPs in South Africa focused on measuring intermediate customer outcomes from a supervisory perspective. 

This research brief analyzes the potential for responsible digital wage payments in Kenya.

A new study shows that interoperability has contrasting effects for financial inclusion in Africa. While it helps lower fees, it also reduces geographical coverage, so how to strike the right balance?

This deck shares CGAP's and its partners' comprehensive compilation of recent global knowledge about how Cash-in/Cash-Out agent networks operate in different markets so that it can inform a similar dialogue among financial services providers, policy makers and regulators in other countries.

The Smart Campaign's new standards and guidance for digital finance mark a profound shift for the sector - from a previous focus on staff behavior towards clients, to the increasing importance of product design and delivery, as well as data protection.

What National Financial Inclusion Strategies have accomplished so far in the region, and what more needs to be done

How can we get to the other side of coronavirus with customer and employee relationships intact?

How the drop in remittances affected economic sectors, food systems, and households