COVID-19
This resource hub provides a collective space for our community to share experiences, ideas and lessons learned as we all struggle to manage this unprecedented global crisis.
Inclusive Fintech Funding in Times of Uncertainty
This publication shares insights from interviews with past Inclusive Fintech 50 winners and fintech investors to learn how they are adapting to these uncertain times and the impact of the funding challenges on their business models and the low-income customers they serve.
Micro and Small Enterprises Get Their Own Digital Ambassadors in Colombia
Approximately 16 million people in Colombia depend on income generated from micro and small enterprises (MSEs). Digital platforms and tools can help them grow, but uptake and use is impeded by diverse challenges.
Getting It Right: Providing Financial Services to Refugees
Drawing on the findings from recently released market studies in Jordan and Uganda, here are the top five recommendations for financial service providers (FSPs) willing to contribute to the financial inclusion of refugees.
Want to Stay in Business? Keep Your Loan Officers Happy
Loan officers are in a critical position to influence clients’ experience with an MFI. Yet they are often under intense pressure to meet targets. Here are six steps for improving working conditions for microfinance field staff.
Microfinance in the Digital World: Seven Questions for the Future
Will fintechs take over microfinance? Can traditional microfinance lenders survive? How? Elisabeth Rhyne of the Center for Financial Inclusion at Accion answers these and other burning questions.
COVID-19: How Does Microfinance Weather the Coming Storm?
If the microfinance sector is going to survive the pandemic, we need to treat COVID-19 as the fundamental threat to the industry that it likely is.
Digital Finance Interoperability & Financial Inclusion: A 20-Country Scan
Crisis Roadmap for Microfinance Institutions: COVID-19 and Beyond
Steps microfinance institutions can take to navigate the pandemic and prepare for future crises
TymeBank Case Study: The Customer Impact of Inclusive Digital Banking
The aim of this research is to shed light on the potential of digital banks to deepen financial inclusion in a way that improves the lives of low-income customers.