Eko India has used open APIs to become a platform business, which has enabled it to expand at considerably lower operational cost than its traditional agent business would have.

Quick responses by providers and regulators in the region helped mobile money keep growing despite the COVID-19 pandemic. Support for agent networks and more flexible on-boarding practices were key.

This online tool is meant for donors and development finance institutions to leverage the potential of data to achieve financial inclusion impact.

This policy brief considers whether central bank digital currencies (CBDCs) can promote the accessibility of financial services across the Pacific islands and the design choices involved in their development.

Hear from global experts and leaders from financial institutions and innovators on how financial health helps businesses achieve SDGs, improve customer focus, trust, drive return on investments and build financial resilience among low and moderate income population.

This report shows how small and medium enterprises (SMEs) in emerging and frontier markets benefit from access to finance, as well as how they were affected by the COVID-19 pandemic in 2020.

This publication presents the survey results for 40 MFIs around the world during three waves (May, July and December 2020), analyzing the effects of the COVID-19 crisis on the institutions. All MFIs and their clients saw their activities severely disrupted by the COVID-19 pandemic. 

This publication presents the main results of MFI client surveys in seven countries (Bhutan, Myanmar, Rwanda, Senegal, Togo, Cape Verde and El Salvador), as well as the concrete measures taken by MFIs to meet the needs expressed by their clients.

This policy note argues that two key taxation issues are hindering the sustainability and attractiveness of the business correspondent model in India and that addressing them could help advance financial inclusion.