Showing 21 - 30 of 713 results
Financial Services Apps in India: How to Improve the User Experience
Practical guide for designing smartphone applications for financial service customers
Money, Decisions, and Control: Building Digital Financial Services That Help Poor Customers Cope and Strategize
A guide for FSPs interested in designing financial services targeting low-income customers
Financial Services Demand Side Survey – Tonga
Evidence on individuals' access to and usage of formal financial services
Inclusive Digital Ecosystems of the Future
Exploring the rise of super platforms and their potential implications for Africa
Customer-Centric Guide
Collection of hands-on toolkits and experiments for designing effective financial services
Microfinance and Business Start-ups: Review of the Current Practice in Europe
Challenges and opportunities for larger engagement of MFIs in the start-up segment
Beyond the Promotional Piggybank: Towards Children as Stakeholders - A Discussion Paper on Developing Child-Friendly Financial Products and Services
How can financial institutions deliver real value for children?
The Business Case for Customer Centricity
Why should financial service providers implement a customer-centric initiative?
Measuring the Performance of Alternative Delivery Channels
Metrics and benchmarks for FSPs to assess their performance against other market actors
What Drives a Long-Term Relationship in Microcredit? Insights From a Cambodian Microfinance Institution
Analysis of data gathered from 216 borrowers on demographics, loan size and assets