Innovation vs. Consumer Protection: Striking the Right Regulatory Balance
Five principles and five key actions to help build trust and confidence in Kenya’s digital finance ecosystem
Core Indicators to Measure Financial Health and Inclusion
The aim of this guidance is to facilitate the processes of target setting, action plan design and reporting for banks that have chosen financial health and/or financial inclusion as one of their areas of significant impact.
Customer Outcomes-Based Approach to Consumer Protection: A Guide to Measuring Outcomes
This reading deck summarizes lessons from a pilot exercise that involved the Financial Sector Conduct Authority (FSCA) and five FSPs in South Africa focused on measuring intermediate customer outcomes from a supervisory perspective.
Consumer Protection in a Digital Age
The Smart Campaign's new standards and guidance for digital finance mark a profound shift for the sector - from a previous focus on staff behavior towards clients, to the increasing importance of product design and delivery, as well as data protection.
Microfinance for Decent Work – Enhancing the Impact of Microfinance: Evidence from an Action Research Programme
Impact Assessment of EFC Zambia
How to Develop an Institutional Code of Ethics
A Chatbot Named BOB and Other Consumer Protection Measures in the Philippines
Atty. Charina B. De Vera-Yap shares how the Philippine Central Bank is using a customer-centric approach to update regulations and better protect Filipino consumers.
A Fair Digital Finance Market Failure: What a Recent Consumer Protection Index Reveals
The fair digital finance index measures the consumer experience of digital financial services and has found that, while stark global differences do exist, consumer protection needs remain unmet across the board.