Showing 61 - 70 of 201 results
CREZCAMOS Colombia: Providing Transparent Information to Clients
Social performance management case study on four of the essential practices for transparency
Client Voices Pakistan Country Report
Exploring the dynamics of long-term relationships between MFIs and their clients
Client Voices Benin Country Report
Surveying client protections in a lightly regulated microfinance market
Responsible Inclusive Finance and Customer Empowerment
A report from a 2015 workshop
Report on Sales Incentives and Responsible Lending: A Study of the Impact of Sales Incentives on the Sale of Credit Products
Results of a survey of regulators in 24 countries on a range of consumer credit products
Loan Officers and Clients’ Over-Indebtedness Prevention: The Case of Banco Adopem
Examining the potential roles of loan officers in preventing over-indebtedness
MIMOSA 2.0: Mapping the (micro)credit Cycle
Establishing a standard framework for measuring credit saturation
Debt, Borrowing and Over-indebtedness: a Country-Level Monitoring Framework
Proposal for a "Debt Watch" to review national policies, actions and gaps
FINCA Azerbaijan: Transforming Clients’ Complaints into Loyalty for Life
Case study on developing client complaint handling mechanisms
UGAFODE Uganda: Listening to Client Complaints
Case study on a complaint handling system in relation to SPM Universal Standards