The Impact of Regulation Governance on Financial System Efficiency: The Importance of Consumer Behavior
This study focuses on the value structure that correlates improvements in the financial services consumer’s decision-making quality with the development of their autonomy.
Guide to Financial Consumer Protection in the Digital Era
Consumer risks are increasing with the growth of digital finance. The resources in this FinDev Guide share good practices, solutions and tools to ensure that consumers achieve positive outcomes in their financial journey.
Detecting Borrower Distress
There is an urgent need in India and globally to design policies to prevent over-indebtedness. But first, it must be measured. A new framework for monitoring credit markets proposes how.
Using NLP on Social Media to Assess Consumer Risks With Digital Lending Apps in India
This research presents insights on emerging customer risks from digital consumer loans in India, analyzing customer complaints and feedback on Twitter and reviews of digital lending apps on Google Play,
Handbook on Consumer Protection for Inclusive Finance
A Client Needs-Centred Approach to Financial Inclusion Measurement
Risk-Based Customer Due Diligence: Regulatory Approaches
A Customer Centric Lens for Good Agricultural Practices
Did You See My Tweet? Monitoring Financial Consumer Protection via Social Media
Innovation vs. Consumer Protection: Striking the Right Regulatory Balance
Five principles and five key actions to help build trust and confidence in Kenya’s digital finance ecosystem