Showing 111 - 120 of 201 results
Microfund for Women: Client Business Evaluation Toolkit
Presenting a toolkit to assess the repayment capacity of individual borrowers
The Risk of Over-indebtedness of Microcredit Clients in Azerbaijan: Results from a Comprehensive Field Study
Analyzing over-indebtedness among microcredit clients in Azerbaijan
Financial Inclusion and Consumer Protection in Peru
Examining consumer protection issues related to branchless banking in Peru
CGAP Consumer Protection Policy Diagnostic Report: India
Assessing consumer protection policy for low-income consumers in India
The Sacrifices of Microborrowers in Ghana – A Customer-Protection Perspective on Measuring Overindebtedness
Examining the problem of overindebtedness among microborrowers in Ghana
Facing Over-Indebtedness at Partner Microcredit Foundation
How can clients and institutions avoid over-indebtedness?
Collections with Dignity at FinComún
Examining appropriate collections practices at FinComún, Mexico
Responding to Client Complaints at Tameer Bank, Pakistan
How can banks use call centers to address customer complaints?
Putting Transparency into Practice: Communicating About Pricing
Helping financial service providers move towards transparency and responsible pricing
Smart Microinsurance – An Overview for Microfinance Institution on Incorporating Client Protection Practices into Microinsurance
Guiding MFIs on protection of microinsurance clients