Showing 11 - 20 of 201 results
Responsible Finance: The Making of Association-Led Client Grievance Redress Mechanisms - Experiences of AMFIU in Uganda and Consortium Alafia in Benin
Processes and lessons learned in implementing complaint resolution systems
Proportionality in Practice: Disclosure of Information
Supervisor’s perspectives on the rationale, design and implementation of regulation
Financial Inclusion, Stability, Integrity, and Protection: Observations and Lessons for the I-SIP Approach from the Philippines
Drawing valuable lessons from the experience of policy makers on integrating financial inclusion
Children and Finance: Consumer Protection and Security of Savings and Payments
Overview of recommendations, guidelines and best practices
Information Disclosure and Demand Elasticity of Financial Products: Evidence from a Multi-Country Study
Testing the effectiveness of simplified disclosure formats in Peru and Mexico
Tiny Loans, Big Questions: Client Protection in Mobile Consumer Credit
Emerging consumer risks and recommendations for responsible practices in mobile credit
Global Financial Inclusion and Consumer Protection Survey: 2017 Report
Main survey findings on the enabling environment in 141 economies
Protecting Savings Groups Reached Through High-Tech Channels: Guidance from the New Client Protection Principles for a Digital Savings Product
Case study highlighting best practices for client protection in digital services design
Are Mobile Money Wallets Really Customer-Centric?
Findings from a survey of customer experiences in rural and urban India
Enhancing Financial Capability and Inclusion in the Philippines: A Demand-side Assessment
Presenting a path for building a more inclusive financial sector