Showing 1 - 10 of 201 results
Does Good Client Protection Impact Financial Performance?
Understanding whether Client Protection Principles make for good business
Applying Behavioral Insights in Consumer Protection Policy
Presenting emerging evidence on behavioral biases relevant to financial consumer protection
Resolving Client Complaints: Mechanisms Employed at Ujjivan Financial Services Pvt. Ltd.
Evaluating benefits of client complaints mechanisms for improving service delivery
The Price of Being Banked: A Study on Transparency and Cost of Leading Banking Services Sold in Kenya
Results and recommendations from mystery shopping surveys with the country's 11 largest banks
Consumer Protection in Digital Credit
Tips and recommendations for digital lenders to build strong business models
Customer Empowerment in Finance: Why Greater Choice and Control for Poor Customers is Better for Business and Will Help Achieve Financial Inclusion
Guide for designing actions to give low-income customers choice, respect, voice, and control
Ensuring Financial Education and Consumer Protection for All in the Digital Age
How can we help consumers better manage potential digital risks and benefits?
Fraud in Mobile Financial Services: Protecting Consumers, Providers, and the System
Identifying key fraud risk factors and vulnerabilities to minimize harm
Good Practices for Financial Consumer Protection: 2017 Edition
Comprehensive reference and assessment tool for financial sector regulators
Mechanisms to Improve Client Protection Practices in Rwanda
Overview of assessments and action plans undertaken by Rwandan MFIs and SACCOs