A Technical Guide to Unlock Agent Networks at the Last Mile
This guide outlines five key actions for digital financial service providers, regulators, and funders to expand rural Cash-In and Cash-Out agent networks based on CGAP's global experience.
Women Agents for Financial Inclusion: Exploring the Benefits, Constraints, and Potential Solutions
This working paper explores the benefits of having more women agents, the challenges they face, and potential solutions to promote their participation in the DFS ecosystem.
Women and Credit: Access to Credit for Micro and Small Female Entrepreneurs, Including Collective Enterprises in India
This report delves into micro and small women entrepreneurs’ credit journey exploring demand and supply-side factors and provides key recommendations to enhance access to credit for women entrepreneurs.
Building an Ecosystem of Collections Through BBPS
This new white paper traces Bharat Bill Payment System's journey and examines its potential in the next decade.
At the Heart of All That We Do: Janalakshmi’s Journey to a Customer-Centric Bank in India
This case study examines how the Indian financial institution (now a small bank), Janalakshmi, worked with CGAP to put customers at the center of its operations.
Decoding the Extent and Exposure of Financial Fraud Among DFS Customers
This publication decodes the extent and exposure of financial fraud among digital financial services’ customers and offers insights and policy recommendations.
How to Develop an Institutional Code of Ethics
India: Paytm's 'Spend Now, Pay Next Month' Option Available at Local Kirana Stores
Paytm has expanded Paytm Postpaid facility to offline retail outlets and neighborhood kirana shops.
India’s Digital Financial Services Opportunity in a Post-COVID World
COVID-19 could be the “demonetization moment” for digital services delivery in India.
India: Crisis to Boost Mobile Payments, Says Report
Mobile-based payments will be resilient and overtake card payments in India, with the covid-19-induced economic slowdown likely to put a pause on the rapid rise of cashless payments in 2020.