This case study goes in-depth on how the Bancolombia's agent network expansion strategy evolved and the agent network management models it developed to increase geographic coverage in a viable manner.

This brief presents ten lessons from banks, microfinance institutions and existing experiences of insurers in establishing and using agent networks.

Based on customer research in Cote d’Ivoire, Kenya, Morocco, Nigeria, and Uganda, this paper provides a synthesis of findings that help understand to what extent savings allowed customers to increase their financial resilience.

This brief assesses the responsibility of financial sector actors in eliminating child labor in the cocoa supply chain in Côte d’Ivoire.

This brief identifies strategies to overcome barriers to insurance for micro, small and medium enterprises, based on the experiences of seven companies in Latin America.

This brief explains how a company that aims to close the protection gap through parametric insurance reaches out to different target groups and creates value for them.

This research study analyzes the financial behaviors and attitudes of Filipino workers and the benefits and challenges for enterprises and workers to move from cash to digital wage payments.

This brief shares the process and the lessons that went into the design of the emergency loan product.

This paper investigates the immediate and medium-term behavioral response to an emotional trigger designed to affect biases in intertemporal financial decisions. 

This report explores the challenges and opportunities to achieve equitable and inclusive participation in the digital economy, particularly to create or enhance livelihood opportunities.