This LAPO Microfinance Bank case study shares lessons from their experience in developing and implementing a change management program to underpin its launch of a savings product.

This report draws upon data from the portfolios of 17 financial institutions to share market insights and reflections on 10 years of practitioner collaboration.

This paper highlights three different business models, including key revenues and costs drivers, to help understand the market potential of various low-income segments.

The Diagnostic Guidance is intended for funders and facilitators who support women’s financial inclusion efforts and who want to gain behavioral insights into the uptake and usage of financial services among women.

This study is part of the activities of the Laboratory for the Protection of Digital Financial Services Users launched by CGAP in 2021 with an objective to accompany local actors in building a responsible ecosystem for digital financial services.

This report explores how MSMEs used digital products during the pandemic, what barriers they faced with digital adoption, and what can be done to support the growth of MSMEs in the digital economy.

This study provides analysis and implementation status of Quick Response Code Indonesian Standard (QRIS) and shares the challenges and opportunities to increase QRIS usage in Indonesia.

This national-level study on India’s cash assistance initiative is intended to assess the cash transfer system’s efficacy and efficiency and capture the experience of the beneficiaries in how they receive and use the benefit.

This study looks at the role of smartphones in household resilience and the significant barriers and challenges that that prevent them from realizing their potential.

This factsheet shares the German government's AI approach, which stipulates that the potential of AI should be harnessed for development and contribute to achieving the sustainability goals of the 2030 Agenda.