Showing 13211 - 13220 of 16955 results
Handbook on Consumer Protection for Inclusive Finance
A practical resource for regulators and policymakers on consumer financial protection
A Client Needs-Centred Approach to Financial Inclusion Measurement
Understanding how and why customers use different types of financial services
Risk-Based Customer Due Diligence: Regulatory Approaches
Weighing the pros and cons of risk-based approaches to customer due diligence
The Future of G2P Payments: Expanding Customer Choice
How can governments modernize the way they deliver social welfare payments?
Digital Financial Services Measurement Framework
A set of digital payments indicators serving as a platform to generate further discussion
Moving Proximity From Critical Issue to Addressable Challenge
Possible approaches and tools
Putting Client Insights Into Practice: Six Springboards
Attempts at shifting mindsets, engaging staff and responding to customer needs
A Customer Centric Lens for Good Agricultural Practices
Tailoring products and services to the specific needs of smallholder farmers
The Digital Lives of Refugees: How Displaced Populations Use Mobile Phones and What Gets in the Way
Offering opportunities for stakeholders to increase understanding of how refugees use mobile money
Did You See My Tweet? Monitoring Financial Consumer Protection via Social Media
A new channel to measure consumer experience and keep providers accountable