All Publications
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Young People in Africa: Research Showing Opportunities for Financial Service Providers in Morocco, Nigeria and Senegal
Insights on how young people manage their money
A Client Needs-Centered Approach to Financial Inclusion Measurement
Innovative financial inclusion data framework focused on customers financial needs
A Customer Centric Lens for Good Agricultural Practices
Tailoring products and services to the specific needs of smallholder farmers
Did You See My Tweet? Monitoring Financial Consumer Protection via Social Media
A new channel to measure consumer experience and keep providers accountable
Fonkoze’s CLM Ultra Poverty Programme
Understanding and improving child development and child well-being
Moving Proximity From Critical Issue to Addressable Challenge
Possible approaches and tools
No Household Left Behind: Afghanistan Targeting the Ultra Poor Impact Evaluation
Effect of the "Targeting the Ultra Poor" program on the well-being of poor households
Papua New Guinea Annual Benchmark Report
This report includes key financial and operational indicators that provide a country overview, indicator level performance and institutional details.
Putting Client Insights Into Practice: Six Springboards
Attempts at shifting mindsets, engaging staff and responding to customer needs