This case study tests the impact of a new basic savings product positioned in the financial inclusion market using the CGAP customer outcome indicator framework.

This report explores the challenges and opportunities to achieve equitable and inclusive participation in the digital economy, particularly to create or enhance livelihood opportunities.

This special report on central bank digital currencies (CBDC) and financial inclusion looks at the current state of financial inclusion across different developing and emerging economies, and identifies the main use cases CBDC can contribute to.

This case study illustrates how designing programs responsibly can result in greater trust in digital financial services, leading to greater volumes of digital transactions, and increased use of digital savings and e-commerce services.

This study is part of the activities of the Laboratory for the Protection of Digital Financial Services Users launched by CGAP in 2021 with an objective to accompany local actors in building a responsible ecosystem for digital financial services.

The aim of this guidance is to facilitate the processes of target setting, action plan design and reporting for banks that have chosen financial health and/or financial inclusion as one of their areas of significant impact.

This analysis of digital credit users in India, Indonesia, and Kenya assesses the impact of digital credit on their financial health.

This slide deck reveals evidence from India on female beneficiaries' experience of receiving government-to-person (direct benefit transfer) payment.

This publication looks at the strategic operations and tactics applied by the Scale2Save partners in East and West Africa to acquire customers.

This report explores how MSMEs used digital products during the pandemic, what barriers they faced with digital adoption, and what can be done to support the growth of MSMEs in the digital economy.