All Publications
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Learning from Customer Centricity in Other Industries: A Primer
Practical guidance on how to implement customer-centric approaches within an organization
The Potential of Using Digital Financial Services for Savings Groups in Bangladesh
Insights for the development and efficient delivery of group savings products
Zambia Financial Diaries: Interim Report
Shedding light on the financial behavior of low-income families
Competition in Mobile Financial Services: Lessons from Kenya &Tanzania
Insights on the role that effective competition and competition policy play in developing MFS
Designing Financial Services to Respond to Household Shocks: A Case Study of RCPB’s Health Savings and Loan Product
Key findings on resilience from a credit union network in Burkina Faso
Health Microinsurance: An Inclusive Approach
Developing suitable health financing options for low-income families
Resilience and Health Shocks: The Potential of Health Savings Accounts and Health Loans
Findings from a field experiment using economic games in Burkina Faso
Youth Economic Opportunity Ecosystem Analysis: Zambia Country Report
Comprehensive assessment of youth employment and demand for financial services
Balancing Left-Right Bias in User-Centric Design Processes
Combining the power of the analytical left brain and the creative right brain in product development
How Do You Know “Resilience” When You See It? Characteristics of Self-Perceived Household Resilience Among Rural Households in Burkina Faso
Results of a series of interviews over seven months with 46 women