All Publications

Showing 191 - 200 of 263
Case Study

Ethical Staff Behavior at Alalay Sa Kaunlaran, Inc. (ASKI)

Maintaining ethical standards in client interaction
The Smart Campaign, The Smart Campaign
Case Study

Overindebtedness in Microfinance: Case-study of the Clientele of Financiera CREAR in Los Olivos, Lima Norte, Peru

How can overindebtedness in the microfinance industry be curbed?
Olteanu, C., Graduate Institute Geneva
Paper

Towards an Effective Framework for Financial Literacy and Financial Consumer Protection in Uganda

Developing a roadmap to improve financial literacy and financial consumer protection in Uganda
Mundy, S., Musoke, C., Bank of Uganda, GIZ - Deutsche Gesellschaft für Internationale Zusammenarbeit GmbH
Paper

Consumer Protection Diagnostic Study

Providing financial consumer protection in Kenya
Flaming, M., Owino, A., McKee, K., Jentzsch, N., di Castri, S., Maina, B., Ochieng, M., Collins, D.,, Ahern, B., Financial Sector Deepening Trust Kenya (FSDK)
Guide / Toolkit

Customer's Rights and Responsibilities

How can MFI staff inform clients of their rights and responsibilities?
Sahayata Microfinance Pvt Ltd, The Smart Campaign
Paper

Financial Consumer Protection in Kenya: Key Research Findings & Policy Recommendations

Improving financial consumer protection in Kenya
Flaming, M., Owino, A., McKee, K et al, Financial Sector Deepening Trust Kenya (FSDK)
Paper

Implementing the Client Protection Principles: A Technical Guide for Investors, 2nd Edition

This updated edition reflects the developments in implementation and practices over the past year.
Forster, S., Lahaye, E. et al, CGAP
Paper

Indebtedness of Microcredit Clients in Bosnia and Herzegovina

Analyzing reasons for over-indebtedness of microcredit clients in Bosnia and Herzegovina
Maurer, K., Pytkowska, J. , Development Facility of the European Fund for Southeast Europe (EFSE DF)
Paper

Indebtedness of Microcredit Clients in Kosovo

The incidence of over-indebtedness & factors affecting indebtedness of microcredit clients in Kosovo
Pytkowska, J., Spannuth, S., Finance in Motion, Microfinance Centre (MFC), European Fund for Southeast Europe (EFSE)
Guide / Toolkit

Investor/Donor Planning Guide for Implementing Client Protection Initiatives

Helping investors and donors to implement client protection principles
The Smart Campaign, The Smart Campaign