All Publications

Showing 141 - 150 of 263
Paper

Does Good Client Protection Impact Financial Performance?

Understanding whether Client Protection Principles make for good business
Perez-Rocha, B., Hoepner, A.G.F., Spaggiari, L. et al, European Microfinance Platform (e-MFP)
Paper

“Pure” Intentions and Practice: Challenges and Good Practices in Consumer Protection in Microinsurance

Suggesting approaches and interventions to enhance consumer protection
Zimmerman, E., Magnoni, B., Camargo, A., Microinsurance Network
Case Study

Resolving Client Complaints: Mechanisms Employed at Ujjivan Financial Services Pvt. Ltd.

Evaluating benefits of client complaints mechanisms for improving service delivery
Bansal, H., Mohan, A., The Smart Campaign
Paper

Establishing a Financial Consumer Protection Supervision Department

Discussing guidelines and principles on designing financial consumer protection policy
Jaeger, J., Chien, J., Fathallah, S., World Bank
Case Study

FINCA Azerbaijan: Transforming Clients’ Complaints into Loyalty for Life

Case study on developing client complaint handling mechanisms
Microfinance Centre (MFC)
Paper

Mobile Payments and Consumer Protection

Protecting consumers who use mobile payments
Simpson, R. , Consumers International
Paper

Responsible Finance Market Overview: Benin

Examining the status of responsible finance in Benin
The SEEP Network
Paper

Responsible Finance Market Overview: Burkina Faso

Examining the status of responsible finance in Burkina Faso
The SEEP Network
Paper

Responsible Finance Market Overview: Côte d'Ivoire

Examining the status of responsible finance in Côte d'’Ivoire
The SEEP Network
Paper

Responsible Finance Market Overview: Ghana

Examining the status of responsible finance in Ghana
The SEEP Network