All Publications

Showing 121 - 130 of 263
Paper

Enabling Customer Empowerment: Choice, Use, and Voice

Understanding the impact of customer empowerment on the use of digital financial services
Koning, A., Cohen, M. , CGAP
Guide / Toolkit

Field Guide to Obtain Customers’ Views on Empowerment

Understanding the concept of customer empowerment
Simanowitz, A., Koning, A. , CGAP
Case Study

Quality of Delivery Study

Evaluating the performance of different types of savings groups in Western Kenya
Rippey, P. , Financial Sector Deepening Trust Kenya (FSDK)
Paper

State of the Practice: Client Protection in Rwanda’s Microfinance Sector

Overview of the country's legal framework, regulations and industry practices
The SEEP Network
Paper

What Happens to Microfinance Clients Who Default?

Solli, J., Galindo, L., Rizzi, A., Rhyne, E.,, van de Walle, N., The Smart Campaign
Paper

Client Protection in Asia’s Microfinance Industry: Perspectives from Microfinance Associations in Nine Asian Countries

Results of assessments using the SEEP Client Protection Market Diagnostic Tool
Gagnon, S., Urquizo, J., Deszo, D., The SEEP Network
Paper

Customer Views on Customer Empowerment: Report on Field Test of Interview Field Guide in India

Developing a methodology to understand the concept of customer empowerment
Simanowitz, A., Banerjee, S., Koning, A. , CGAP
Paper

Debt, Borrowing and Over-indebtedness: a Country-Level Monitoring Framework

Proposal for a "Debt Watch" to review national policies, actions and gaps
Microfinance Centre (MFC)
Case Study

Emerging Risks to Consumer Protection in Branchless Banking: Key Findings from Colombia Case Study

Protecting users and mitigating risks in the use of mobile financial services in Colombia
Bankable Frontier Associates, CGAP
Paper

Code of Conduct Assessment for the Microfinance Sector

Improving code of conduct compliance among Indian MFIs
MicroSave Consulting (MSC)