All Publications
Leveraging Customer Complaints Data to Monitor Consumer Protection in Mobile Services in Uganda
This report summarizes the key findings and recommendations from IPA's work with the Uganda Communications Commission analyzing complaint records of mobile financial services users.
A Case Study on Connecting With Low-income Customers Through Digitalisation
This case study draws upon management consulting literature to assess digitalization strategies and evaluates three leading financial organizations in Morocco, Kenya and Ghana against this framework.
COVID-19: Crisis as Opportunity for Urban Cash Transfers?
Based on a literature review and case studies of various urban cash transfer schemes in response to the COVID-19 crisis, this paper explores the successes and challenges of implementing cash transfers in urban settings in response to a large, covariate shock.
FinAccess MSE COVID-19 Tracker
This survey provides data on how micro firms in Kenya have responded to and coped during the COVID-19 pandemic.
State of the Economy: Focus on Digitisation and the Impact of COVID-19 on MSEs
In Kenya, the trend of divergent impact continues, with macroeconomic resilience masking sustained inequalities and divergence in recovery.
Impact of COVID-19 on Fintechs: Côte d’Ivoire
This report attempts to gauge the impact of the COVID-19 pandemic on fintechs in Côte d’Ivoire and understand how the ecosystem adapted and evolved during 2020.
Impact of COVID-19 on Fintechs: Senegal
This report attempts to gauge the impact of the COVID-19 pandemic on fintechs in Senegal and understand how the ecosystem adapted and evolved during 2020.
Savings and Retail Banking in Africa: A Case Study on Innovative Business Models
This study describes six business models to address the challenges financial service providers are increasingly facing as a result of digitization and the pandemic.
The Case for Insurance Innovators to Consider the Cell Captive Regulatory Model
This work articulates the case for cell captives compared to other options available for insurance market participation, from the perspective of a prospective cell owner.