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Financial Inclusion Through Digital Financial Services and Fintech: The Case of Egypt
How can Egypt leverage new technologies to achieve financial inclusion?
Launching Into Space: Using Satellite Imagery in Financial Services
Can earth observation data be leveraged to improve smallholder finance?
At the Heart of All That We Do: Janalakshmi’s Journey to a Customer-Centric Bank in India
This case study examines how the Indian financial institution (now a small bank), Janalakshmi, worked with CGAP to put customers at the center of its operations.
Leadership and Organizational Culture in Customer Centricity: The Journey of AMK Cambodia
Decoding the DNA of a customer-centric organization
Case Study: How a Microfinance Institution Is Reaping the Rewards of Going Paperless in Senegal
Does using mobile technology make MFIs more efficient?
Growing Big While Still Small: A Case Study on Kazang Prepaid
How to deal with the classic challenges impeding the expansion of agent networks
Taking Human-Centered Design from Theory to Practice: UGAFODE’S AirSave Considerations for Financial Service Providers
How can formal savings tools be better suited to the needs of low-income Ugandans?
When Microfinance Gets Involved with SMEs: Experience with Cooperatives of Producers
The benefits of collaboration between financial institutions and cooperatives
Building the Business Case for Housing Microfinance: Sub-Saharan Africa
Six-year study with 47,000 households demonstrating the win-win model of housing microfinance
Institutions and Sensemaking of Change: Institutional Frame Switching as Sensemaking of Microfinance in a Pakistani Commercial Bank
Organizational change case study of bank downscaling