Case study on the role of governance in avoiding mission drift

Discussing the efficiency of a poverty alleviation microcredit program in Bangladesh

Case study on a complaint handling system in relation to SPM Universal Standards

Case study on Paraguayan bank's implementation of social performance standards

How the national microfinance association helped its members define and monitor their social goals

Discussing Central Bank of Kenya's outlook on M-Pesa

Social performance management case study on Nepalese bank's client training manual

Exploring factors that contributed to the early growth of bKash

Studying the efforts of a mass health-care insurance scheme to serve the poor

Studying the attitude of rural customers towards new microfinance services