All Publications
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Financial Data Collection Through Interactive Mobile Phone Podcasts
Case study looking at behavior, perceptions and barriers to adoption of financial services
Proportionality in Practice: Disclosure of Information
Supervisor’s perspectives on the rationale, design and implementation of regulation
Proportionality in Practice: Distribution
Lessons from supervisors on implementing proportionate regulation on access to insurance
Responsible Finance: The Making of Association-Led Client Grievance Redress Mechanisms - Experiences of AMFIU in Uganda and Consortium Alafia in Benin
Processes and lessons learned in implementing complaint resolution systems
Behavioural Applications to Digital Finance
Insights for FSPs looking to better understand their customers’ financial behavior
Case Study of KOMIDA: A Journey to Implement the Universal Standards for Social Performance Management
Lessons learned from an Indonesian MFI's experience with social performance management
Electronic Transfers in Humanitarian Assistance and Uptake of Financial Services: A Synthesis of ELAN Case Studies
Can humanitarian e-transfers contribute to financial inclusion?
GBA Case Study: NatWest
The fifth in the GBA's Case Study series on best practice banks features Women in Business champion NatWest, part of the Royal Bank of Scotland.
Market Facilitation to Advance Financial Inclusion
New approaches to influence market dynamics and facilitate systemic change
Supporting "Generation Start-up": Opportunities for Microfinance Institutions
Taking stock of the general start-up ecosystem and the potential role of microfinance