All Publications
Scaling up Responsible Digital Payments in the Rwandan Tea Sector
This report proposes an approach for scaling digital payments in the Rwandan tea sector building on the evolving payments ecosystem.
Driving Financial Resilience Through Formal Savings Among the Low-Income Population
Based on customer research in Cote d’Ivoire, Kenya, Morocco, Nigeria, and Uganda, this paper provides a synthesis of findings that help understand to what extent savings allowed customers to increase their financial resilience.
Leveraging Digital ID and e-KYC for the Financial Inclusion of Forcibly Displaced Persons: Risks and Opportunities
This report discusses the challenges and bottlenecks preventing the wider adoption of digital ID and e-KYC to advance the financial inclusion of forcibly displaced persons in Rwanda, Mauritania, and Eswatini.
Strategies to Optimize MSME-Centered Supply Chain Finance Solutions: A Study of Ghana, Ethiopia, and Nigeria
Given the urgency of digital transformation to build an inclusive recovery, this paper provides timely insights into how to enable supply chain finance models in three African countries.
What Constitutes a Viable Business Model for Small Scale Savings?
This paper highlights three different business models, including key revenues and costs drivers, to help understand the market potential of various low-income segments.
Leading and Managing Change to Reach Low-Income Savers in Nigeria: A Case Study of LAPO MFB
This LAPO Microfinance Bank case study shares lessons from their experience in developing and implementing a change management program to underpin its launch of a savings product.
How Can Financial Services Support Platform Work? Insights from Five Emerging Markets
Based on research with platforms and their workers across five countries, this report describes the platform ecosystem in emerging markets, the experiences of workers and sellers in key sectors, and how financial services can help these workers improve their livelihoods.
Understanding Women’s Access to Credit and Loans
This publication offers an overview and gender-disaggregated data analysis of the Nigerian lending market, and provides valuable insights on 100 million adult Nigerians' behaviors and financial preferences.
Women in the Platform Economy: Emerging Insights
This slide deck shares female workers’ experiences and how financial services can help make platforms more inclusive.
Measuring Fees and Transparency in Nigeria’s Digital Financial Services
This study investigates three key barriers preventing many potential customers from joining the formal financial system: the reliability of financial services, the cost of using these services, and the limited transparency of cost information.