All Publications
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Impact of the COVID-19 Pandemic on CICO Agents- Kenya Report
Recommendations for policymakers and financial service providers to support CICO agents
M-TIBA Digital Health Platform
Read this case brief shares insights about the benefits of mobile technology for healthcare administration, and its links to universal health coverage initiatives.
Lessons from Farming Households: Agricultural Decision Making and Shifting Social Norms for Women’s Economic Empowerment
What are the operational implications for encouraging greater engagement of women in agriculture and finance?
The Role of DFS Agents During the COVID-19 Crisis
Research findings using near-live data from the Caribou Data platform and MSC’s contacts within agent networks
The Future of Government-to-Person (G2P) Payments: Innovating for Customer Choice in Kenya
Case study examining Inua Jamii's process of reaching the most vulnerable groups in Kenya
The Mobile Gender Gap Report 2020
Findings based on surveys in 15 low- and middle-income countries
Digital Credit Audit Report
Evaluating the conduct and practice of digital lending in Kenya
A Client Needs-Centred Approach to Financial Inclusion Measurement
Understanding how and why customers use different types of financial services
A Client Needs-Centered Approach to Financial Inclusion Measurement
Innovative financial inclusion data framework focused on customers financial needs
Did You See My Tweet? Monitoring Financial Consumer Protection via Social Media
A new channel to measure consumer experience and keep providers accountable