All Publications

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Slide Deck

DBT Diagnostic Study: Female Beneficiaries' Experience of Receiving DBT

This slide deck reveals evidence from India on female beneficiaries' experience of receiving government-to-person (direct benefit transfer) payment.

Paper

How Digital Payments Drive Financial Inclusion in India

This research looks at the journey of digital payments, major events and entities that contributed to it, and products that revolutionized the digital payments space.

Paper

Responsible Digitization of Small Entrepreneurs in Rural India

This report presents key insights and opportunities from Hindustan Unilever Limited’s business-to-business Shakti digitization program to implement the UN Principles for Responsible Digital Payments and build scale.

Paper

The Winds of Change- Trends Shaping India’s Fintech Sector: Edition II

This report combines research and expertise to deep dive into seven key trends that continue to shape the fintech industry.

Paper

Banking in Layers: Five Cases to Illustrate How the Market Structure for Financial Services is Evolving

Exploring the market-level modularization of financial services through case studies featuring new models that are emerging, how they are coming about, and what they mean for the financial inclusion of low-income people in emerging markets and developing economies.

Paper

No Small Business: A Segmented Approach to Better Finance for Micro and Small Enterprises

This Focus Note advocates the importance of a segmented approach to addressing micro and small enterprises (MSE) needs and focuses on MSEs with up to 20 employees.

Slide Deck

"Yes I Get It. Small Deposits Do Make Sense." - Lessons From a Pilot With Airtel Payments Bank on Client Communication

This slide deck charts the journey of a pilot on behavioral communication to encourage women to make small saving deposits.

Paper

How Can Financial Services Support Platform Work? Insights from Five Emerging Markets

Based on research with platforms and their workers across five countries, this report describes the platform ecosystem in emerging markets, the experiences of workers and sellers in key sectors, and how financial services can help these workers improve their livelihoods.

Slide Deck

How Well Do Indians Use Cash-In & Cash-Out (CICO) Agents, and Can This Usage Increase?

This strategic insights deck combines findings from MSC’s multiple national-level studies offering a set of practical recommendations for the service providers to help them increase customer footfall at agent points.

Paper

Measuring Progress 2021: Financial Inclusion in Selected ASEAN Countries

This report seeks to embed the critical supporting role of financial inclusion in achieving the vision of the ASEAN Economic Community (AEC) Blueprint 2025 within the context of inclusive growth.