Expanding outreach and increasing usage through better placement of touchpoints

A 'how-to' note explaining the importance of agent liquidity management

This report compiles all the learnings from five years of market development in three countries. It brings forth the voices of customers and the stakeholders with whom UNCDF engaged.

Findings based on surveys in 15 low- and middle-income countries

Key findings from a qualitative research on users of informal savings

Insights and findings from the Annual Provider Survey

Documenting the process of developing an innovative, choice-based digital payments system

Needs, challenges and opportunities for inclusion in digital financial services

Key data from six surveys compiled in a series of easy-to-reference charts and tables

Findings from an annual survey of digital financial service providers