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Examining Customer Journeys at Financial Institutions in Cambodia: Using Big Data to Advance Women’s Financial Inclusion
Applying a gender lens to understand customers' long-term financial service use
What Do Informal Groups Teach Us About What Poor People Want in Their Financial Services?
Why are informal financial groups still so popular in Kenya?
A Needs-Based Approach to Financial Inclusion Measurement in Zimbabwe
Key findings and implications for policymakers and practitioners
At the Heart of All That We Do: Janalakshmi’s Journey to a Customer-Centric Bank in India
This case study examines how the Indian financial institution (now a small bank), Janalakshmi, worked with CGAP to put customers at the center of its operations.
Leadership and Organizational Culture in Customer Centricity: The Journey of AMK Cambodia
Decoding the DNA of a customer-centric organization
Breakthroughs for Healthy Birth: What “Health Diaries” Tell Us About Financial and Medical Preparation for Giving Birth Among Women in West Bengal and Jharkhand
How do families in India manage the costs of prenatal care and childbirth?
Breakthroughs in Affordable Health Care: What ‘Health Diaries’ Tell Us About Managing Health Care and Costs Among Women in West Bengal and Jharkhand
Key findings from surveys conducted with 45 women in two Indian states
Breakthroughs in Women’s Empowerment: Decision-making Power of Women in Microfinance and Financial Self-help Groups in Jharkhand and West Bengal
Key findings from Health Diaries conducted with 45 women in two states in India
Gallup Global Financial Health Study Key Findings and Results
This study provides a new metric to measure perceived financial control - the extent to which people perceive they are in control of and can influence their financial situation, an important and complementary dimension within the umbrella of financial health.
Understanding Demand for Financial Products Among Young Women in Central Java
In this publication, as part of its Low-Income Lives series, MicroSave highlights the results from its research on the perceptions around existing financial products and the need for new ones among the Central Java’s rural youth.