All Publications
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Counting (On) Your Prospective Clients: Guiding Principles in Measuring Microfinance Client Satisfaction and Loyalty
How to Measure client satisfaction in microfinance?
Focusing on Clients: A Satisfaction Survey of ASA Small Loan Members' Groups
Are clients satisfied with ASA's operations?
Insurance Policy for Low-income Market Segment in Ghana
Prototype design and development of MIS software for partner-agent projects in microinsurance
Lessons from Pilot Testing Financial Services: The Experience of MicroSave
The 'how' and 'why' of pilot-testing financial services and products
Market Research and Client-Responsive Product Development
How can market research help in responding to the needs of microfinance clients?
Promoting Client-focused Organization: Partner's Exit Monitoring System
Developing an exit monitoring system
Adapting Market Research Tools to Diverse Environments: Lessons from Europe
Improving market research tools by adapting them to local needs
Cost-effective Client Assessment in a Small Microfinance Institution: The Experience of DEMOS in Croatia
How to provide better products/services and gain client loyalty?
Designing Deposit Insurance
Deposit insurance, product design and the Latin American experience
Downscaling Institutions and Competitive Microfinance Markets: Reflections and Case Studies from Latin America
Will large financial institutions dominate the microfinance market?