All Publications
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“The Right Touch” – Reducing Distribution Costs in Alternative Channels for Microinsurance
Determining efficient touch levels for microinsurance product delivery
Building Health Insurance and Microfinance in India
Evaluating the influence of adverse selection on health insurance in developing countries
Enabling Mobile Money Policies in the Democratic Republic of Congo
Studying the uptake of mobile money services in Congo following a new regulatory framework
FINCA Azerbaijan: Transforming Clients’ Complaints into Loyalty for Life
Case study on developing client complaint handling mechanisms
FinDev Azerbaijan: Retaining Key Staff Through a “Pay for Performance” Culture
Case study on a new staff performance appraisal system and salary compensation scheme
Garanti Bank SA: Combining SME Banking Excellence with a Proposition for Women Entrepreneurs in Turkey
Understanding Garanti’s approach to support women entrepreneurs to set-up and grow their businesses
Designing Products based on Customer Requirements: Unique Approaches of SEWA Bank and IFMR (KGFS model), India
Studying different approaches to designing financial products
Al Majmoua Client Satisfaction and Client Exit Surveys
Case study on Lebanese NGO's implementation of social performance management standards
Expanding E-Money Services in Peru: Reaching Unbanked Clients and Advancing Financial Inclusion
E-money as a financial inclusion tool to address banking challenges in rural parts of Peru
Expanding Islamic Microfinance in Azerbaijan: The Case for Industry Coordination to Serve New Client Segments
Addressing client drop-outs due to financial product inconsistencies with their religious beliefs