All Publications

Showing 161 - 170 of 263
Paper

Client Protection - Lessons for the Microfinance Sector

How can MFIs meet client expectations of financial protection?
Garg, A., Roy, A., MicroSave Consulting (MSC)
Paper

Developing a Tool to Assess Client Protection

Highlighting the importance of client feedback to improve MFI service
Giri, A., Agrawal, S., Ledesma, J., MicroSave Consulting (MSC)
Paper

Responsible Finance: Concepts and Challenges

Highlighting the need for responsible finance in the microfinance industry
Yamini, V. A., Bhat, S., MicroSave Consulting (MSC)
Guide / Toolkit

Responsible Treatment of Clients: Practicing Non-discrimination

Providing insight into the difference between client targeting and harmful discrimination
The Smart Campaign, The Smart Campaign, Center for Financial Inclusion at Accion
Paper

What Makes ServQual Distinctive Tool for Client Protection

Gaining insights on client protection by listening to clients’ voices
Yamini, V. A., Srivastava, R., Chakraborty, S., MicroSave Consulting (MSC)
Guide / Toolkit

Smart Microinsurance – An Overview for Microfinance Institution on Incorporating Client Protection Practices into Microinsurance

Guiding MFIs on protection of microinsurance clients
The Smart Campaign, Microinsurance Network
Paper

Supporting Members to Adopt Client Protection at Azerbaijan Microfinance Association

Highlighting the role that microfinance networks and associations can play in protecting MFI clients
Huseynova, S., Wardle, L., The Smart Campaign
Paper

Appropriate Product Design and Delivery at Musoni

Designing and delivering client centered financial products for the poor
The Smart Campaign
Paper

Clients on Client Protection

Using a qualitative research tool to obtain clients’ perspective on client protection
MicroSave Consulting (MSC)
Paper

Responding to a Crisis at FUNDESER

Ensuring client protection through high ethical standards and sound risk management
Rodríguez, T., Castillo, A., Nedderman, L., et al., The Smart Campaign