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At the Heart of All That We Do: Janalakshmi’s Journey to a Customer-Centric Bank in India
This case study examines how the Indian financial institution (now a small bank), Janalakshmi, worked with CGAP to put customers at the center of its operations.
Basic Regulatory Enablers for Digital Financial Services
Guiding policy makers to create an enabling environment for digital financial services
Breakthroughs for Healthy Birth: What “Health Diaries” Tell Us About Financial and Medical Preparation for Giving Birth Among Women in West Bengal and Jharkhand
How do families in India manage the costs of prenatal care and childbirth?
Breakthroughs in Affordable Health Care: What ‘Health Diaries’ Tell Us About Managing Health Care and Costs Among Women in West Bengal and Jharkhand
Key findings from surveys conducted with 45 women in two Indian states
Breakthroughs in Women’s Empowerment: Decision-making Power of Women in Microfinance and Financial Self-help Groups in Jharkhand and West Bengal
Key findings from Health Diaries conducted with 45 women in two states in India
Leveraging Technology for Meaningful Financial Inclusion in Asia
What opportunities does fintech present for potential providers and customers?
Water and Sanitation in Dhaka’s Low-Income Settlements, Bangladesh
How low-income families pay for water and sanitation services
AML/CFT Regulations for Mobile Money: Policy Options for Bangladesh
Recommendations for promoting sustainable supervisory regime for mobile financial services
Understanding the Impact of Demonetization on Bank Account Holders from Low Income Households
How did demonetization in India affect people’s financial behavior?
What Matters for Households' Recovery Trajectories Following the Gorkha Earthquake
Analyzing the importance of formal lending in long-term disaster recovery