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Financial Inclusion through E/M-Banking – The Regulatory Landscape in India
Does the regulatory landscape in India facilitate mobile banking?
Graduating SBI Tatkal Customers
Helping customers graduate to a wider range of mobile money services
Lessons from CSMs – Agent Perspectives
Exploring the use of Customer and Channel Satisfaction Measurement and Management (CSM) exercises
Lessons from CSMs – Customer Perspectives
Using customer feedback to address issues in m-banking
Pricing Mobile Banking Services
Would people in villages be willing to pay for agent-based financial services?
Targeting the Hard-Core Poor: An Impact Assessment
Impact Assessment of the Targeting the Hard Core Poor Pilot in West Bengal, India
Can Health Microinsurance Protect the Poor?
Studying a client-managed health insurance model in Pune, India
Consumer Protection Regulation: Microfinance Needs and Initiatives in India
Protecting microfinance consumers in India
Effects of Reserve Bank of India (RBI) Regulations on Public Sector Lending for Microfinance Institutions (MFIs)
How are MFIs responding to the new RBI regulations?