This publication explains the four dimensions of the measurement PACT framework - Preparedness, Access, Capability, and Ties, and how fintechs support customers within them. 

This Note recommends measures that regulators and supervisors can put in place to address some of the barriers to financial literacy and thereby enhance financial inclusion.

The second installment in a new case study series from FinEquity on informed design and digital financial services (DFS). This study examines product and service design by Lucy, a neobank for entrepreneurial women—specifically Foreign Domestic Workers in Singapore—providing DFS and business-building tools and training through a mobile app to help them start and grow their businesses. 

The first in a new case study series from FinEquity on informed design and digital financial services (DFS). This study examines product and service design by WomenSave, an organization targeting poor (living on less than $2 a day) women in underserved areas of Uganda through financial literacy training and financial advisory services, access to mobile money and goal-based savings plans.

This study investigates three key barriers preventing many potential customers from joining the formal financial system: the reliability of financial services, the cost of using these services, and the limited transparency of cost information.

This study looks at the role of smartphones in household resilience and the significant barriers and challenges that that prevent them from realizing their potential.

This paper explores key risks to consumer financial health relating particularly to low-to-middle-income countries where mobile money is most prevalent, and how the industry stakeholders are addressing these through best practice examples.

The aim of this research is to shed light on the potential of digital banks to deepen financial inclusion in a way that improves the lives of low-income customers.

This publication aims to challenge stakeholder's thinking about financial products and services, and stimulate new approaches to addressing the gaps in financial services.

The purpose of this study is to gain a better understanding of consumers' appetite for and usage of digital financial services and their financial behavior in light of the rapid development of Jordan's digital financial services.