All Publications
TymeBank Case Study: The Customer Impact of Inclusive Digital Banking
The aim of this research is to shed light on the potential of digital banks to deepen financial inclusion in a way that improves the lives of low-income customers.
Digital Financial Services in Nigeria: State of the Market Report 2021
This publication aims to challenge stakeholder's thinking about financial products and services, and stimulate new approaches to addressing the gaps in financial services.
Finance in Displacement: Joint Lessons Report
This study brings to light the challenges forcibly displaced persons face in accessing economic opportunities and puts forth a financial health framework for measuring progress against these challenges.
Women & Money: Insights and a Path to Close the Gender Gap
This paper presents research findings on the key challenges women face in accessing digital financial services and the design opportunities for the financial sector, policymakers and regulators, the philanthropic sector, NGOs, and designers everywhere.
Resilient and Inclusive Financial Services Delivery During COVID-19
This report draws on the lessons that main actors in Zambia, Rwanda, and Sierra Leone have learned about resilience in the times of COVID-19 and identifies key insights into how they have continued to expand financial inclusion.
A Digital Bookkeeping App to Improve Access to Finance: A Case Study from Ghana
This case study shares more on the design of the app predicting credit risk to provide young entrepreneurs with affordable capital, and initial lessons learned for practitioners.
Savings and Retail Banking in Africa: A Case Study on Digital Platforms Serving the Agricultural Sector
This case study looks at a variety of African agricultural platform providers and more closely at three platform models: bank-led, fintech-led and telco-led.
Agricultural Finance Africa – Coaching Programme Guidance Notes
This guide aims to share the experience accumulated by FAO and ADA from 2017 to 2021 during the coaching program implementation, designed to improve smallholder farmers' access to funding in agricultural value chains.
Financial Literacy and Consumer Financial Well-being in Ghana: Any Nexus With Economic Stability?
This study makes an effort to establish a link between financial literacy and consumer financial stability and their impact on macroeconomic stability.
Leveraging Customer Complaints Data to Monitor Consumer Protection in Mobile Services in Uganda
This report summarizes the key findings and recommendations from IPA's work with the Uganda Communications Commission analyzing complaint records of mobile financial services users.