Helping banks harvest the opportunity provided by business correspondents

Incentivizing customers to use m-banking services

Examining the importance of incentivizing agents for the success of m-banking

Exploring the use of Customer and Channel Satisfaction Measurement and Management (CSM) exercises

Understanding agent perspectives in mobile banking

Understanding customer perspectives to improve m-banking solutions

How do banks choose between individual and institutional business correspondents?

Analyzing client preferences regarding individual and institutional business correspondents

Highlighting the advantages of the Business Correspondent model

Analyzing the suitability of the banking correspondent model for low income households