All Publications
Showing 71 - 80 of 263
Handbook on Consumer Protection for Inclusive Finance
A practical resource for regulators and policymakers on consumer financial protection
A Customer Centric Lens for Good Agricultural Practices
Tailoring products and services to the specific needs of smallholder farmers
Did You See My Tweet? Monitoring Financial Consumer Protection via Social Media
A new channel to measure consumer experience and keep providers accountable
Client Protection in Middle East and North Africa
Regional implications of the Smart Campaign
Promoting Responsible Finance and Sustainability in Azerbaijan
This learning brief provides an overview of the key players in the Azerbaijan microfinance sector, followed by more detail on the approaches used by Azerbaijan micro-finance Association (AMFA) to build its sustainability and credibility in the sector.
Safeguarding Rules for Customer Funds Held by EMIs
Technical note exploring regulatory options for protecting consumers' mobile money
An Empirical Risk Assessment of Savings Groups
What are the main risks Savings Group members face and how can they be managed?
Regulating for Responsible Data Innovation: The Role of Insurance Regulators in Dealing with Risks Relating to Consumer Data Protection and Privacy
Framework for insurance regulators to enable responsible data innovation in their markets
Responsible Digital Credit: What Does Responsible Digital Credit Look Like?
Outlining the risks customers face and best practices for improving consumer protection
Protecting Savings Groups Reached Through High-Tech Channels: Guidance from the New Client Protection Principles for a Digital Savings Product
Case study highlighting best practices for client protection in digital services design